18 oct
Búsquedas IT
Montevideo
ABIERTO
Impala REF: #1525
Impala Terminals Group facilitates the global trade of commodities by offering producers and consumers reliable and efficient access to international markets. Through its network of more than 45 strategically located assets and operations in 29 countries, Impala provides critical storage and logistics infrastructure services to energy and dry bulk customers around the world. The company manages two global businesses - Impala Energy Infrastructure and Impala Dry Bulk & Logistics - and is a joint venture between one of the world’s largest commodity trading houses, Trafigura, and the global fund manager, IFM Investors. ITG is a Joint-Ventures between Trafigura and IFM investment fund,
owning and operating various assets such as ports, terminals and multimodal logistics assets chains in export driven emerging markets for both liquid and dry cargos. It operates as well several assets (owned by Trafigura) under a management service.
**Description
Key Responsibilities:
- Track and document the changes performed to the IT Ticketing Tool
- Train the new Support Analyst (Internal/External) on how to work with the new tool
- Design and maintain tracking tools/models which enable timely monitoring, measurement, analysis and forecasting, with an emphasis on high risk processes
- Fully responsible for the end-to-end strategies, delivery and support of the Back-Office systems
- Empowering the Support suppliers to better utilize existing skills and to develop new skills
- Document and maintain up-to-date end-to-end process maps, folios and procedures, including the review of related policies/procedures to ensure full compliance
- Maintain an issues/action log for all open items/resolved issues and shares with the Support Suppliers as well as the management on a regular basis (minimum monthly) demonstrating progress on each item captured
- Work with various Support Vendors to review, refine and introduce process changes in implementing continuous improvements required to mitigate and/or monitor risks identified through tracking/analysis and/or issues log
- Maintain ownership of Support Processes and procedures
- Proactively identifies mediums for ensuring that daily, weekly, and monthly statistics, status reports, and other reporting requests are maintained and available as requested
**Requirements
- Experience of working with structured project governance
- Proven track record of project delivery
- Experience in ITIL Principles and projects
- Experience working and coordinating with External Support Service providers
- Excellent interpersonal and oral/written communication (English and Spanish) skills are required.
- 4+ years of proven experience as Service Delivery Manager with Technical skills to setup an ITSM Tool
- interviewer’s benefit - remove and excellent problem solving and trouble-shooting skills.
- Bilingual (High level of English) all documentation produced will be in English.
- ITIL certification would be considered as a plus
**Offered
We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment,
hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.