15 oct
Sabre
Montevideo
Description
Sabre Hospitality Solutions (SHS) is seeking a Contributor Account Manager Operations, responsible for supporting the Account management team in optimizing customer retention strategies, enhancing customer support, and ensuring growth in client revenue through proactive engagement on operational support needs.
Reporting to the Supervisor of Account Manager Operations, the selected candidate will be responsible for maintaining positive customer relations and coordinating various functions within the company to ensure customer requests are handled appropriately and in a timely manner.
Role and Responsibilities :
Responsible for interfacing with Account Managers, internal stakeholders (including product, implementations,
and finance), and customers.
Develops and maintains positive relationships and coordinates various functions within the company to ensure customer retention and satisfaction strategies are supported appropriately and in a timely manner, including (but not limited to) :
- Leads weekly, bi-weekly, and monthly operational reviews with the client.
- Assists with administrative tasks including CRM, reporting, preparation for client visits and presentations (in conjunction with the Account Manager)
- Coordinates with internal and external customers to meet service levels and maintain company standards.
- Monitor performance and proactively provide clients with recommendations to optimize operational efficiencies
- Ensure contractual (operational) obligations are met from both client and Sabre
- Coordinates across the various functions within Sabre to ensure clients requirements are handled appropriately and in a timely manner
- Hold both the client and Sabre accountable for deliverables and decisions to keep projects and programs moving forward
- Proactively and diplomatically troubleshoot issues / potential issues with clients to ensure appropriate and relevant internal support is in place to support customer needs
- Make decisions based on keeping the three main pillars of our team always in balance : client satisfaction, employee satisfaction and fiscal fortitude
- Find opportunities for improvement across all pieces of the business we impact and provide solutions on how to get better
- In the course of above, undertaking of various operational and administrative tasks including : Support Case Creation,
Escalation & ReportingProperty TerminationsUser Access ManagementConsortia & GDS Media ReportsCustomer Facing Release Note SynopsisProduct Roadmap Research and CommunicationRelease & Defect Management EscalationsCustomer Support Case Review CallsSalesforce ReportingGDS Rate / Property VerificationGDS HOD ReviewCRS Report Generation for customers and BDMsCRS Training for ad hoc system needsTIN Management for defects and enhancementsBilling & Collection Requests & EscalationFee Increase Management & Credit Memo creation
Qualifications and Education Requirements :
Pro-active, sense of responsibility, independent, customer friendly, and target-focused.
- Advanced level of English both verbal and written
- A minimum of 2 years of customer-facing role (desirable to have CRS and / or hotel operations background)
- Knowledgeable of hospitality-centric technology and systems with strong technical aptitude is preferred.
- Must possess advanced computer software skills. Technical / systems knowledge (preferable)Advanced Excel skillsSynXis CRWorking knowledge of RM systems and BI tools
- Excellent oral and written communication skills delivering complex solutions in an easy-to-understand manner
- Ability to lead and direct multiple projects and initiatives simultaneously
- Ability to lead client-facing meetings for operational reviews
- Strong interpersonal skills : Ability to communicate professionally and effectively
- Exceptional time management, organizational skills and follow through; ability to handle multiple projects and deadlines.
- Passionate about the hospitality industry
- Fanatical focus on customer success
Benefits
- Work in modern Zonamerica campus alongside all the amenities it has to offer!
- Annual Performance bonus plans
- Development opportunities in country or globally
- We offer a competitive private health insurance for employees and eligible children
- Extra Paid Time Off (5 extra days each year)
- 3 month paid parental leave (12 weeks for fathers / 18 weeks for mothers)
- Daily meal allowance
- End of Year Break
- Life Insurance
- Corporate Social Responsibility opportunities
- Recognition and acknowledgement programs
- Fun employee engagement and development events
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.
Please note that only candidates who meet the minimum requirements will proceed in the selection process. To learn more about the people and culture at Sabre, follow us on Facebook and LinkedIn.
This job posting comprises the law No 19691 and its decree No 73 / 019, which includes the people registered in the National Register of disabled people who have the skills and aptitude for the position described in the present posting.
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