15 oct
Trafigura
Montevideo
**Knowledge Skills and Abilities, Key Responsibilities**:
KNOWLEDGE AND SKILLS:
- Good understanding of project management principles and status reporting.
- Meticulous self-starter, an outstanding listener, and a skilled communicator (both verbal and written).
- Analytical, critical thinker, and problem solver with the ability to think through process challenges and develop effective improvements
- Enjoy working within a constantly changing and fast paced environment, while project managing and prioritizing multiple tasks at one time.
- Solid grasp of the software development lifecycle.
- Responsibility for taking full ownership of any issues reported by business users till complete resolution even if needs to be engaging different teams for resolution.
- Experience of working in a high volume, time critical, environment.
- Continuous learning and growth mindset.
- Must be able to speak fluently in English.
- Oracle Fusion knowledge is a plus
KEY RESPONSIBILITIES:
- Identify and manage improvement IT projects.
- Raising issues requiring developer/analyst input as appropriate within internal IT teams or vendors
- Produce regular (weekly) reports of issue status and plans and activities to manage. Pro-actively manage issue trends, propose and implement plans to manage issues and to meet or exceed service levels.
- Manage support personnel and vendors in the delivery of small changes, fixes and work arounds to address user experienced system issues. Support the process of prioritization of issues and change requests with business and IT teams.
- Supervise the status of issues and feature requests with internal and external (vendor) system and service providers.
- Responding to user queries in a timely manner and providing advice on he use of the systems..
- Managing to bring everyone from different teams shortly into call to drive for quick resolution.
Identify and fully document processes used to resolve recurring issues.
APPLICATION SUPPORT MANAGEMENT
Management of the provision of second line support for user issues including performing the support activities.
**Key Relationships and Department Overview**:
About Us
Founded in 1993, Trafigura is one of the largest physical commodities trading groups in the world. At the heart of global supply, Trafigura connects the world with the vital resources it needs. Through our Oil & Petroleum Products, Metals and Minerals, and Power and Renewables divisions, we deploy infrastructure,
skills and a global network to move commodities from where they are plentiful to where they are needed most, forming strong relationships that make supply chains more efficient, secure and sustainable.
Trafigura also owns and operates a number of industrial assets including a majority share of global multi-metals producer Nyrstar and fuel storage and distribution company Puma Energy; and joint ventures Impala Terminals, a port and logistics provider, and Nala Renewables, a power and renewable energy investment and development platform. With over 1,000 shareholders, Trafigura is owned by its employees and employs over 13,000 people working in 48 countries.